Frequently Asked Questions
What does Arveya sell?
A short, carefully chosen range of skincare and tools. It's a small list on purpose — we'd rather stock a few things worth owning than hundreds you have to sift through.
How do you decide what to stock?
We try it. If it does what it claims at a price that makes sense, it goes on the list. If it doesn't, it doesn't — regardless of how well it might sell.
Do you make your own products?
No — we don't manufacture anything. Every product we carry, including the tallow moisturizer, comes from makers we've tried and vetted ourselves.
What is tallow, and why is it in your moisturizer?
Tallow is rendered beef fat. Grass-fed tallow has a fatty-acid profile unusually close to the oil human skin produces, which is why it absorbs readily instead of sitting on the surface. It's also naturally rich in the fat-soluble vitamins A, D, E and K.
Will the tallow moisturizer clog my pores?
Tallow rates low on the comedogenic scale for most people, largely because its fatty-acid profile mirrors skin's own. Everyone's skin is different, so if you're acne-prone, patch test on your jawline for a few days before applying more widely.
Is it suitable for sensitive skin?
It's made for dry and reactive skin, but sensitivity is individual. Check the product description against anything you know you react to, and patch test first.
Is it vegan?
No. Tallow is animal-derived, and we say so plainly rather than burying it.
What payment methods do you accept?
We accept all major credit cards, PayPal and Shop Pay (including Shop Pay installments) at checkout. Our checkout is secure and encrypted.
How long does shipping take?
Orders typically arrive 7–12 business days after being placed.
Do you ship internationally?
We currently ship within the United States only.
Do you offer free shipping?
Any shipping cost that applies is calculated and shown at checkout before you pay, based on your order.
How do I track my order?
You'll get a tracking number by email once your order ships. Allow 2–4 days for it to start updating after dispatch — a number showing no movement usually just means the label exists and the carrier hasn't scanned it yet. See our Track Order page for step-by-step help.
Can I change or cancel my order?
Yes, any time before it ships. Email shop@arveya.co as soon as you can and we'll try to catch it before it's sent out.
What's your return policy?
30 days from delivery, for anything unused and in its original packaging. For hygiene reasons we can't take back opened or used skincare unless it arrived damaged, defective or incorrect. Full terms are on our Return Policy page.
What if my order arrives damaged?
Email shop@arveya.co within 7 days of delivery with your order number and a photo. We'll replace it or refund it, and we cover the return shipping.
Still have a question?
Email shop@arveya.co or use our contact page. A real person replies within 24 hours on business days.