Return Policy
We want you to be happy with what you buy from Arveya Co. If something isn't right, here's exactly how we handle it.
30 Day Returns
You can return any product within 30 days of delivery for a refund, provided it is unused and in its original packaging.
For hygiene and safety reasons, we can't accept returns on items that have been used, unless the item arrived damaged, defective or incorrect.
How to Start a Return
- Email shop@arveya.co within 30 days of delivery with your order number and the reason for return.
- We'll reply within 24 hours (business days) with return instructions and the return address.
- Ship the item back. Keep your tracking number — we can't refund items we don't receive.
- Once your return arrives and is inspected, we'll issue your refund to the original payment method within 5–10 business days.
Who Pays Return Shipping
Return shipping is the customer's responsibility for change-of-mind returns. If the item arrived damaged, defective or incorrect, we cover return shipping entirely — just send us a photo and we'll sort it out.
Original shipping charges are non-refundable except where the error was ours.
Damaged, Defective or Incorrect Items
Email shop@arveya.co within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund, whichever you prefer. You won't be asked to pay for anything.
Exchanges
We don't process direct exchanges. If you'd like a different product, return the original for a refund and place a new order — it's faster and you won't be waiting on our end.
Order Cancellations
Orders can be cancelled for a full refund any time before they ship. Email us as soon as possible and we'll try to catch it before it's sent out.
Refund Timing
Approved refunds are issued to your original payment method. Most banks post the refund within 5–10 business days, though some take a full billing cycle to display it. If it's been longer than that, contact your bank first, then reach out to us.
Questions
Email shop@arveya.co or visit our contact page. We reply within 24 hours on business days.
This policy is in addition to, and does not limit, your rights under applicable consumer protection law.