Track Order

Here's how to find your order at every stage.

Step 1 — Order Confirmation

You'll receive a confirmation email immediately after checkout. This confirms we received your order; it does not mean it has shipped yet.

Step 2 — Fulfillment

Your order is sent straight to our fulfillment partner for dispatch.

Step 3 — Shipping Confirmation & Tracking Number

Once your order ships, you'll get a second email containing your tracking number. Click the link in that email, or enter the number on the carrier's website.

Please allow 2–4 days for tracking information to begin updating after dispatch. A tracking number that shows no movement at first is normal — it means the label has been created and the carrier hasn't scanned the package yet.

Step 4 — Delivery

Delivery typically takes 7–12 business days from the date you ordered.

Common Tracking Issues

My tracking hasn't updated in several days

Carrier scans can go quiet in transit, especially between hubs. If there's been no movement for more than 7 business days, email us and we'll open an inquiry with the carrier.

Tracking says delivered but I don't have it

Check with neighbours and around entryways first, and confirm the delivery address on your confirmation email. Packages occasionally get marked delivered a day early. If it hasn't appeared after 48 hours, contact us and we'll help resolve it.

I entered the wrong address

Email shop@arveya.co immediately. If the order hasn't shipped yet, we can try to correct it. Once dispatched, we can't reroute it — see our Shipping Policy for details.

My order arrived damaged

Email us within 7 days of delivery with your order number and a photo. We'll replace it or refund it, and we cover return shipping. See our Return Policy.

Need Help?

Email shop@arveya.co with your order number and we'll look it up for you. We reply within 24 hours on business days.